TERMS OF SERVICE

Please Read This Document Carefully. It Contains Very Important Information Regarding Your Rights and Obligations, Including Limitations and Exclusions That Might Apply to You.

These terms and conditions apply to the purchase and sale of products (“Products”) through www.soloviere.com (the “Website”). By placing an order for such Products, you agree to be bound by, and accept, these terms of service. These terms of service are subject to change by SOLOVIÈRE Paris. (referred to as “us” or “we”) without prior written notice at any time, in our sole discretion. The latest version of the terms of service will be posted on this Website, and you should review these terms of service prior to purchasing any Product. These terms of service are an integral part of the Website terms of use that apply generally to the use of our Website

Order Acceptance and Cancellation


Your receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is canceled, we will immediately issue a refund to your credit card account in the amount of the charge and notify you that your order was canceled.

Pre-Order

Once our online preorder service is closed and the preorder accepted by the Maison SOLOVIÈRE, we will not be able to make changes to the order. This includes size changes, style changes, quantities, etc. We will try to accommodate late preorder requests, but this is purely at the discretion of our supplier. As soon as the preorder has been placed and the confirmation email will be generated within 24 hours, and it cannot be canceled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested. Any delays, production changes, or cancellations will be communicated to the customer as soon as it is confirmed by the Maison SOLOVIÈRE. Any other cancellation requests are at the discretion of Maison SOLOVIÈRE, and may be refunded to your credit card.  

Payment Terms

Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, shall be as follows:

Payments may be processed in Euros. Charges for shipping and handling will be made in accordance with our then-current shipping policies, as described below. Payments made on debit/credit cards outside of Euros will be calculated using currency conversion on www.xe.com on the day of the transaction. If you preorder Products, you will be required to pay fifty percent (50%) of the amount due as a deposit at the time you place your order, exclusive of shipping fees and taxes. We will charge the remaining fifty percent (50%) of the amount due, plus shipping fees, and any taxes or duties owed at such time as the Product is ready for shipment. If you order Products available for immediate shipping from our online Boutique, you will be required to pay the full amount due, plus shipping fees and any taxes and/or duties associated with the Product at the time you place your order.

Changes in Products and Pricing

We are constantly updating and revising our offerings of Products, and we may discontinue Products at any time without notice. All pricing for the Products is subject to change. For all of our prices and Products, we reserve the right to make adjustments due to changing market conditions, Product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances. If the price of an order changes after you’ve paid for it in full or after you’ve paid the down payment, your order will be canceled and your monies refunded.

We attempt to be as accurate as possible with Product descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate. In the event that a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or Product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for Products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall immediately issue a refund to your credit or debit card account in the amount of the charge and advise you of the canceled order. If you are not completely satisfied with your purchase, you may return it in accordance with our Return Policy, as set forth below. (Pre-order excluded).

Shipping Fees, Taxes, and International Duties

Orders shipped from our SOLOVIÈRE warehouse will be sent via DHL or UPS to international destinations.
 
If you are shipping in Europe, sales tax will be charged on orders. For preorder Products, this tax will be charged at such time as the Product is ready for shipment and for all other Products, this tax will be charged at the time you place your order for the Product.

If you are shipping outside the Europe on a DDU (Delivery Duty Unpaid) basis, no taxes or duties will be charged by SOLOVIÈRE. This detail will be noted at Checkout and on the confirmation email sent once order has been placed. As the recipient, you will be responsible and liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these amounts will be necessary to release your order from customs on arrival.  

Shipping Policy

We offer a variety of shipping options to meet your shipping needs. Please check the shipping options at checkout for specific delivery options and fees. No C.O.D. orders can be accepted.
 
These shipping terms, including the terms set forth in our Shipping Guidelines, are accepted by you by placing an order with us.

All orders are dispatched with ‘No Signature Required’ and may be left at a residence deemed safe by the delivery company. SOLOVIÈRE is not responsible for any loss or liability or damage that may result from leaving your package at the shipping address without a signature. If you prefer to have your order shipped with ‘Signature Required’ please contact info@soloviere.com so that we may make arrangements.
 
SOLOVIÈRE is also not responsible for any international shipping delays caused by the customs clearance process.

Advertising Disclaimer and Trademarks

We attempt to be as accurate as possible with Product descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate. In the event that a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or Product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for Products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall immediately issue a refund to your credit or debit card account in the amount of the charge and advise you of the canceled order. If you are not completely satisfied with your purchase (pre-order excluded), you may return it in accordance with our Return Policy, as set forth below.

Limitation of Liability

In no event shall we or our suppliers have any obligations or liabilities to you or any other person for loss of profits, for loss of business or use, or for incidental, punitive, special or consequential damages, whether based on contract, tort (including negligence), products liability, or any other theory or form of action, even if we have been advised of the possibility thereof, arising out of or in connection with the sale, delivery, or use of the Products. Our sole and entire maximum liability (and the liability of our suppliers) for any reason, and your sole and exclusive remedy for any cause whatsoever, shall be limited to the actual amount paid by you for the Products you have ordered through our Website. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so the above limitations and exclusions may not apply to you to the extent such jurisdiction’s law is applicable to your purchase of Products.

Return Policy

SOLOVIÈRE offers complimentary return shipping on all orders (pre-order excluded). We are pleased to accept timely returns of new and unused products within 30 days from the date you received your order. Returns can be refunded to the original method of payment, where applicable.

Your products must be returned in the original packaging. If your order did not include the proper packaging please email info@soloviere.com

Any returned products which are damaged, do not include the packaging materials, soiled, or altered may not be accepted and will be returned to you. Refunds or credits will not be processed until the items are returned and inspected by SOLOVIÈRE.  

Shoes 

Shoes must be tried on over a carpeted surface to prevent any scratches to the soles. All shoes must be returned in their original shoe box. Shoes returned without the original box, a damaged box, or marked soles may not be accepted and will be returned to you.

Late Returns
Any product returned outside of the 30-day return policy are at the discretion of SOLOVIÈRE, and may not be accepted and will be returned to you.
 
Product Colors 

We have made every effort possible to ensure the colors are displayed as accurately as possible. SOLOVIÈRE cannot guarantee your computer’s monitor will accurately display the true color. If you have any questions about the color of an item please contact info@soloviere.com prior to placing your order.  

Miscellaneous
            
These terms of service constitute the entire agreement and understanding between us concerning the subject matter hereof. These terms of service may not be altered, supplemented, or amended by the use of any other documents. The laws of the France, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this Website and the purchase of Products. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue of the France with respect to such matters.